Frequently Asked Questions:
Q: Who is FastForklifts?
Q: What is your experience with LiftScience Brand Material Handling Equipment?
Q: What makes FastForklifts different?
Q: How can I contact you?
Q: Do you accept returns?
Q: What are your shipping costs?
Q: Can I arrange my own shipping?
Q: How quickly do we ship?
Q: What countries do you ship to?
Q: What are your warranty terms?
Q: How do you ship?
Q: Do you have a glossary of indutry terms?
Q: Who is FastForklifts?
A: FastForklifts is the leading seller of new material handling equipment on the Internet. We specialize in selling the best value equipment and we stock spare parts for all of our products in our Seattle warehouse. Our most popular items are pallet stackers, electric forklifts, pallet lift trucks, and dock plates.
Q: What is your experience with LiftScience Brand Material Handling Equipment?
A: LiftScience is the fastest growing brand of material handling equipment in the US. See www.LiftScience.com for all of the details regarding their products.
Q: What makes FastForklifts different?
A: We started out life as an Internet retailer and we are able to keep our overhead low so that we can pass on great savings to you. Many of our competitors started out by manufacturing their own equipment, however, over the years they found they could not compete with international competition. So they outsourced their production to China and Korea, but they still operate like a manufactuing company with sales reps and high overheads. You can buy from them and pay for their empty factories or save with us.
Q: How I contact you?
A: You can contact us at: Sales@FastForklifts.com or by phone at (425) 246-6096. We are located at: 18001 NE 76th St Suite 110 Redmond, WA 98052.
Q: Do you accept returns?
A: Due to the nature of the equipment we sell, we do not accept returns. An item found to either be defective will be handled under our warranty terms; shipping damage will be handled through a claims process.
Q: What are your shipping costs?
A: Most of our items include free shipping within the Continental US. Extra charges apply if you will require a liftgate for delivery.
Q: Can I arrange my own shipping?
A: Sorry, we can only ship under our own freight accounts.
Q: How quickly do we ship?
A: We ship items usually within 48 hours of receipt of payment.
Q: What countries do you ship to?
A: We sell and ship virtually anywhere in the world.
Some of our recent customers have been from:
United States:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico
North America:
Canada, Mexico
South America:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Costa Rica
Middle East:
Qatar
Q: What are your warranty terms?
Material and workmanship and will provide or reimburse purchaser for replacement parts (diagnostic and installation labor will be the purchaser’s responsibility) as follows:
The period of one (1) year from the date of delivery:
Structural components Motors Switches Electrical controllers Battery charger Electrical cables and connectors
The period of thirty (30) days from the date of delivery:
Wheels Hoses Batteries Rubber parts RETAIN YOUR ORIGINAL PROOF OF PURCHASE AND DELIVERY RECEIPT. WARRANTY DISCLAIMER: v THE OBLIGATIONS OF LiftScience, AND THE RIGHTS AND REMEDIES OF PURCHASER/CLAIMANT SET FORTH IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF LiftScience. NO OTHER WARRANTY IS EXPRESSED AND NONE SHALL BE IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR USE OR FOR A PARTICULAR PURPOSE.
EXCLUSIONS FROM WARRANTY:
Any LiftScience product which has been damaged as a result of use contrary to any of LiftScience’ written instructions and maximum lift weight is not covered by this warranty.
Any repair or replacement of maintenance/wear components to include, but not limited to: rubber pieces, batteries, wheels, fluids and hoses.
Any minor hydraulic leakage or seepage as defined as less than two (2) fluid ounces per day.
Any LiftScience product which has been damaged as a result of any testing, adjustments, or modification that is contrary to any LiftScience’ written instructions is not covered by this warranty.
Any LiftScience product which has been modified by any non-LiftScience component is not covered by this warranty.
Any LiftScience product having a defect caused by neglect, accident, misuse, abuse, use in a manner that is not normal or customary; or extraordinary use or maintenance is not covered by this warranty.
Any discoloring, peeling, scratches, cracks, surface corrosion or similar defect in product finish, is not covered by this warranty.
No warranty is made that the LiftScience product will meet your requirements or will work in combination with any products provided by third parties.
REMEDIES:
If a claim is made under this warranty and, after investigation by LiftScience, proves to be valid, LiftScience, will, at its sole option, either repair or replace the products that do not conform to this limited warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new LiftScience products or parts. Upon such a repair or replacement, the original remaining warranty period will continue in effect and be applicable to the repaired or replacement LiftScience product.
Except as expressly provided in this limited warranty to the contrary, LiftScience, SHALL NOT BE OBLIGATED OR LIABLE FOR LABOR OR OTHER COSTS RELATED TO INSTALLATION, REPAIR, OR REPLACEMENT OF ANY OF ITS PRODUCTS OR FOR LOSS OF, OR DAMAGE TO, ANY MATERIAL WHICH IS NOT SOLD BY LiftScience .
LIMITATION OF LIABILITY:
LiftScience SHALL HAVE NO LIABILITY WHATSOEVER FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES UNDER ANY CIRCUMSTANCES, WHETHER BASED ON TORT OR BREACH OF CONTRACT CLAIMS OR ON ANY OTHER BASIS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF LiftScience, IF ANY, SHALL BE LIMITED IN ALL EVENTS, AND SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT UPON WHICH THE CLAIM OF LIABILITY IS MADE.
WARRANTY CLAIMS:
All claims and other communications under this warranty must be made to LiftScience via:
Email to: sales@liftscience.com,
Fax to: 425-642-8094
Or mail to: LiftScience Brand Material Handling Equipment Attn: Warranty Claims PO Box 2397 Redmond, WA 98052
Each claim must be in writing, include the model #/serial #, briefly describe the defect, and be accompanied by a proof of purchase. The purchaser/claimant must provide to LiftScience other information and evidence reasonably required by LiftScience, and, if requested, must permit inspection of the product by LiftScience, or its representatives. LiftScience, reserves the right to request purchaser/claimant submission of product claimed to be defective.
Replacement parts and/or reimbursement for approved claims will be paid via company check within 30 days after receipt of all required claim documentation and receipt of defective parts via Buyer paid shipping to:
LiftScience Brand Material Handling Equipment Attn: Warranty Claims 18001 NE 76th St, Suite 110 Redmond, WA 98052
Q: How do you ship?
This is the typical methods :
Pallet Stackers, Electric Forklifts, Fork Lift Trucks, Pallet Jacks, Walkie Stackers, Straddle Leg Lifters :
These are all usually shipped via LTL Freight Truck Carrier within North America. ForkliftDeals currently ships out of three warehouses, Seattle, Chicago and Dallas. Depending upon your delivery location and where we have stock, we will determine the best shipping location. We use several different truck companies including: Fedex, UPS, Roadway, Watkins, USF, Old Dominion, SAIA, BAX and others.
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